The coming year of inventing our way toward whatever our workplaces will look like offers a marvellous opportunity to refresh and reinvent cross-functional relationships. Working to rebuild these bonds is especially important because most people won’t be returning to work as the same people they were before the pandemic;...
Ask the members of any team if they want to institute better processes, and be prepared for them to roll their eyes. “‘Better processes’ means ‘more bureaucracy,’” someone will mutter. But ask that same team how much they enjoy doing projects the hard way — duplicating efforts, scrambling to...