It certainly is important for everyone to develop skill in giving and receiving feedback. Set high expectations and encouraging people to set high expectations for themselves and those around them, equally powerful.This simple tip exemplifies the growth mindset. Psychological safety is really important for encouraging a growth mindset in...
How to Create an Environment of Continuous Change, Learning and Improvement - February is traditionally a time when our new year’s resolutions begin to lose momentum, and we start to slip back into our original habits. Change is hard, after all. The same is often true in business – in...
A few years ago I wrote the following letter for Mind’s book: Dear Stranger, Letters on the subject of happiness. I re-read it recently and was struck by how much the words still ring true, so I thought I would republish the letter in the hope that my words...
Why has organisational transformation always been a challenge? Don’t we get it by now? Are there really that many new theories to place into practice? How many more books, articles, and webinars do we need in order to “get this transformational work right?”
In the world of structural design, one size does not fit all. It pays massive dividends to get the structure fit for the purpose and strategy of your very specific business. In this article, John Sutherland discusses the seven structural archetypes and the six guidelines for structural design to make organisations...
How to Invest in People vs. Processes
A few years ago, a regional utilities client (who had been a client for many years) made a commitment to invest in a new IT infrastructure which would allow for efficient bookings for the field teams and the use of handheld devices...
Doing strategy: How adidas is creating the new Explore how adidas has aligned its people strategy with its business strategy and the interesting results that have come from it, with this article from Nicholas Ind, author of the new book Branding Inside Out.
Strategy, at its heart, is about choice. Few companies succeed by making a single big bet. Most winning strategies are based on a bundle of choices about, among other things, the customers to serve, the scope of the business, product offerings, and capabilities that interact with one another to...
In the pursuit of productivity targets and results, one of the things that often suffers is people’s work life balance. The irony being that this has a direct impact on the very same targets we are trying to achieve. Employee wellbeing is taken into account in business decisions only...
From an instructor’s perspective, I find the Celebration Grid by far the most fascinating tool in the toolkit. I first learnt about celebration grids as they came up during a keynote that Jurgen Appelo gave at the Mile High Agile convention in Denver, Colorado in 2016. In his talk, Appelo explained how he created the...